Common
CAPEX Approvals
This process involves approvals from the Senior management across Functions. Multiple variables like Amount, Asset Class, Business Units, Capex Nature, Budgets can influence the automation.
Service Call Closure
Most important process to improve customer satisfaction. Proper Routing, Faster Response, Inventory, Cost Control, Skill levels, Escalations, TAT are important parameters here
Compliance Management
The control function is always central and execution is normally at multi-location. This inherent structure demands a efficient collaboration amongst stake holders to adhere to Statutory, Regulatory and governance related compliances
Task and Time Control
Planned or unplanned Task, Allocation within and across Business Units, Reporting, Escalations, Reassignment, Sequencing, Approvals, Notifications are critical to automation
Opportunity and Funnel tracking
Primary Channel, Secondary Channels, Direct Representatives, Product Configurations, Prequalification, Timely intervention, Documentation support and analysis can help to improve top line thru automation.
Receivables/Outstanding Control
Proper recording, Assigning responsibilities, regular follow-ups, customer inputs, timely reporting, escalations impact the cash flow for the organization.